Return Policy

We offer a convenient thirty-day window allowing you to send back your merchandise following delivery. To qualify for a successful return, your merchandise must remain completely unworn, unwashed, and in its pristine original packaging complete with all attached tags. You will also need to present a valid order receipt or proof of purchase to validate the transaction. When you are ready to begin the return procedure, simply message our customer support team to request assistance. Once your return request receives approval, we will provide you with a specialized shipping label along with explicit guidelines detailing how and where to mail your parcel back to our facility. Please note that packages sent back without prior authorization cannot be accepted. Should you encounter any uncertainties throughout the process, our team is always ready to help answer your questions.

Please take a moment to carefully check your shipment right when it arrives at your doorstep. If you discover that an item is faulty, damaged during transit, or if you received the incorrect merchandise by mistake, please notify us right away so our staff can look into the situation and make things right. Keep in mind that certain categories of merchandise are completely non-returnable due to specific safety or hygiene restrictions. If you have any doubts regarding whether a particular product qualifies for a return, feel free to reach out to us for clarification before shipping anything back. If you wish to swap an item for a different variant, the most efficient method is to return your original purchase for a refund and place a separate order for the new piece once your return is approved.

For customers residing within the European Union, a special statutory fourteen-day cooling-off period applies, granting you the legal right to cancel your purchase and return the merchandise without needing to provide any justification. Just like our standard policy, the product must remain in its original condition with all tags attached and come with proper proof of purchase. After our warehouse team receives and thoroughly inspects your returned merchandise, we will send you a notification regarding the approval status of your refund. If approved, the funds will be automatically transferred back to your original payment method within ten business days, though your financial institution may require extra processing time to officially post the credit to your account. If you do not see the funds appear within fifteen business days following our approval, please get in touch with our team so we can investigate the delay and ensure your issue is fully resolved.